Privacy Policy

Last updated: June 2026

1. Who We Are

KneoFix ("we", "us", "our") operates the website kneofix.com. We are responsible for your personal data as described in this policy.

Contact: contact@kneofix.com | +44 7412 318966

2. What Data We Collect

When you place an order or contact us, we may collect:

• Full name
• Email address
• Delivery address
• Phone number (if provided)
• Payment information (processed securely by Shopify Payments — we never store card details)
• IP address and browsing behaviour (via cookies)

3. How We Use Your Data

• To process and fulfil your order
• To send order confirmation and shipping updates
• To respond to customer service enquiries
• To comply with legal obligations

We do not sell your data to third parties.

4. Legal Basis (GDPR)

We process your data on the following bases: contract performance (to fulfil your order), legal obligation, and legitimate interest (fraud prevention, customer service).

5. Data Sharing

We share data only with:

• Shopify Inc. — our e-commerce platform
• Our fulfilment/shipping partners — to deliver your order
• Payment processors — Shopify Payments, Stripe

6. Cookies

We use essential cookies to operate the store and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete or restrict processing of your personal data. Contact us at contact@kneofix.com to exercise these rights.

8. Data Retention

We retain order data for 7 years to comply with UK tax law. Customer account data is retained until you request deletion.

9. Contact

For any privacy-related queries: contact@kneofix.com