Refund Policy

Last updated: June 2026

30-Day Size Guarantee

If your KneoFix brace does not fit, we will send you the correct size completely free within 30 days of your purchase — no questions asked.

To request a size replacement, email us at contact@kneofix.com with:

• Your order number
• The size you received
• The size you need

We will process your replacement within 1-3 business days.

Refunds

If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order. We will review your case and work to make it right — either with a replacement, store credit, or a refund.

How to Request a Refund

Email contact@kneofix.com with your order number and reason. We will respond within 24 hours.

Processing Time

Approved refunds are processed within 5-10 business days to your original payment method.

Non-Refundable Items

Digital products (eBooks) are non-refundable once delivered to your email.